Frequently Asked Questions

ORDERS

Do you ship internationally?
No, we only ship throughout the United States of America.

Can I only purchase products through the website?
At this time, TALIX Organics is only available on www.TalixOrganics.com.

How long before I can receive my order?
The processing time for orders is 48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. TALIX Organics is not responsible for any shipping deliveries that may be affected by natural occurrences, or air and ground transportation strikes or delays.

Do you ship to P.O. Boxes?
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Can I change my order?
Please contact talixorganics@gmail.com as soon as possible. We will do our best to accommodate your request. However, there is no guarantee that any changes can be made once an order is placed.

Can I cancel my order?
Unfortunately, we are not able to cancel an order once it has been placed.

Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, TALIX Organics reserves the right to refuse all returns, re-shipments and refunds. In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?
Please log in to your account to check the status of your order.

Why was I charged twice?
You will only be charged for what you purchased. If you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However, if it still remains and you are positive you only placed one order, please send us an email to talixorganics@gmail.com with a screenshot of the duplicate charge for further assistance.

I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at talixorganics@gmail.com with your inquiry.

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, and Discover. We do not accept PayPal at this time.

My items arrived damaged, what should I do?
Please contact us immediately at talixorganics@gmail.com. Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?
Please contact talixorganics@gmail.com as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, TALIX Organics reserves the right to refuse all returns, reshipments and refunds. In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return.

My package is stuck and tracking shows no movement, what do I do?
Packages can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to talixorganics@gmail.com if your shipment shows no movement from the carrier's tracking information.

I put the wrong address on my order, please help!
Please be careful when entering your shipping address. TALIX Organics will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to email us at talixorganics@gmail.com.

CUSTOMER ACCOUNT

Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.

How do I subscribe or cancel my email subscription?
You can easily subscribe to emails by visiting www.talixorganics.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

PRODUCT/INGREDIENT

Where are your products manufactured?
Our formulas are made in the USA, with globally sourced ingredients.

Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.

Are your products vegan?
Yes

Does TALIX Organics use parabens or sulfates?
TALIX Organics does not use parabens or sulfates in any of our products.

Do you test products on animals?
TALIX Organics does not test products on animals. All of our products are cruelty free.

Are the products safe to use for all skin types?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the bottle(s).

Are your products safe?
Yes, all products have passed required industry standard testing.

What temperature do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.